FAQ

CUSTOMER SERVICE

For any questions or concerns email support@lesrens.com. Our customer service is online during the regular business hours of M-F 9am-5pm. Please allow up to 24 hours to receive a reply. If you do not receive a response, please resend the email.

 

Please double check your cart and shipping information upon ordering. We are unable to modify or cancel orders once placed!

 

TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.

Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts. 

WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?

At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

SHIPPING

Please allow up to 3 business days for your order to process. It may take another 3-5 business days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.

If it's a Pre-Order item shipping will be different. Please check shipping times that are listed in the (Product Description) section. Those are estimated dates. We will reach out to you if the shipping schedule changes from those listed dates. 

*Items returned to sender because of a customer address error will be recharged the shipping rate*

INTERNATIONAL SHIPPING / CUSTOMS

We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. LesRens© does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.

TRACKING A PACKAGE

Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. 

*Items returned to sender because of a customer address error will be recharged the shipping rate*